FAQs

We can send you a quote online and customize your visit based on any add-ons, the size of the home, and the level of cleaning you choose. You can call or text us at (860) 356 9448, or email us at [email protected], and we will assist you with pricing information and schedule your cleaning date.

We can provide cleaning products for a fee or we can use your own products. Many clients have specific preferences for brands, types, or other special needs like allergies. Because of that, cleaning material selection is something we usually arrange with our clients based on their needs and preferences.

Yes. Our cleaning company is insured, and every team member goes through a background check before they start with us. We want you to know that our company is safe and reliable for your own peace of mind.

Because we rely on our clients so much to keep up with demand and the cleaning workforce, we request that any cancellations be made up to one week before the scheduled date. We understand emergencies may come up and we will do our best to accommodate any last-minute changes due to exceptional situations. Please contact us promptly so we can work on a solution together.

No. We only request a seven-day notice before your scheduled cleaning date if you need to cancel or reschedule your cleaning appointment.

Payment is due on the day of service without exceptions. Family Cleaners accepts all major credit cards, including American Express, Discover, Mastercard, and Visa.

Yes, we can provide our clients with past references by request.